A B-school colleague runs a boutique consulting firm, which uses quantitative techniques (specifically Ops Research) for finding innovative solution to business challenges.

I was chatting up with him and it seems their latest focus is on figuring out how to handle peak capacity requirements in Life Insurance.

It seems, more business happens in Jan/Feb/Mar of any calendar year, than all the other 9 months.Which puts a lot of strain on the resource requirements. But if an Insurance company is capacitised for this requirement, it surely must be running at sub-optimal levels for a better part of the year.

So how do you, as a Life Insurance company- handle this issue? Beyond the simple automation and outsourcing options.