IRDA has come up with some new guidelines to discourage agents from switching across companies, primarily to discourage & check policy lapsation.
Across India, most Life Insurance co's have been seeing almost 25% lapsation in their overall portfolio, and a big chunk of this is contributed by the agent channel. Most lapsation was observed to occur in orphaned policies (ie policies without an active agent in the system).
IRDA has now come up with the following guidelines:
- The agent has to submit details of all his policyholders including their contact details. The insurance company, in turn, has to ensure an alternative service arrangement for all those policyholders.